Service Delivery & Shipping Policy

LEXUNITY LEGAL SERVICES LLP

Effective Date: 1 September 2026
Last Updated: 1 September 2026

This Service Delivery & Shipping Policy (“Policy”) explains how LEXUNITY LEGAL SERVICES LLP (“Lexunity”, “Firm”, “We”, “Us” or “Our”) delivers legal consultations, legal advice, legal documents, drafting services, litigation assistance and other professional legal services purchased or engaged through www.lexunity.in (“Website”).

As Lexunity primarily provides professional legal services and digital/legal documentation, most services do not involve the shipment of physical goods. Where physical documents or materials are required to be delivered, the applicable delivery arrangements are described below.

This Policy should be read together with Lexunity's Terms & Conditions, Privacy Policy and Cancellation, Rescheduling & Refund Policy.

1. NATURE OF LEXUNITY'S SERVICES

Lexunity provides professional legal services, which may include:

  • Legal consultation;
  • Legal advice;
  • Legal research;
  • Case assessment;
  • Legal notices;
  • Replies to legal notices;
  • Bail-related legal services;
  • Criminal matter assistance;
  • NDPS matter assistance;
  • Civil and commercial legal services;
  • Corporate and business law services;
  • Legal drafting;
  • Agreements and contracts;
  • Petitions and applications;
  • Legal documentation;
  • Compliance assistance; and
  • Court and tribunal representation, where applicable.

These services are generally delivered electronically, through consultations, meetings, telephone calls, email, messaging platforms, digital documents, court filings or in-person professional services.

2. NO CONVENTIONAL PRODUCT SHIPPING

Lexunity does not ordinarily sell or ship physical consumer products through its Website.

Accordingly:

No physical shipping is required for most legal services purchased through Lexunity.

Services may instead be delivered through:

  • Telephone consultation;
  • Video consultation;
  • In-person consultation;
  • Email;
  • WhatsApp or other authorised messaging platforms;
  • Electronic documents;
  • Digital copies of legal drafts;
  • Online meetings;
  • Court/tribunal filings; and
  • Other legally permissible methods.

3. SERVICE DELIVERY AFTER PAYMENT

After successful booking and payment, Lexunity may contact the Client using the contact details provided during booking.

Depending upon the service purchased, the Client may receive:

  • Appointment confirmation;
  • Consultation details;
  • Instructions regarding documents required;
  • Legal questionnaires;
  • Requests for additional information;
  • Draft documents;
  • Legal notices;
  • Legal opinions;
  • Case-related communications; or
  • Other information necessary to commence or perform the agreed service.

The actual commencement and delivery timeline may vary according to the nature and complexity of the legal matter.

4. CONSULTATION DELIVERY

For legal consultation services, the consultation may be conducted through:

  • Telephone;
  • Video conferencing;
  • Online meeting;
  • In-person meeting; or
  • Another mutually agreed communication method.

The appointment date and time shall be communicated to the Client after confirmation.

The Client is responsible for ensuring that the telephone number, email address and other contact information provided during booking are accurate and accessible.

5. DIGITAL DELIVERY OF LEGAL DOCUMENTS

Where a legal document is prepared for the Client, it may be delivered electronically through:

  • Email;
  • WhatsApp;
  • Secure document-sharing method;
  • Client portal, where available; or
  • Another communication method agreed between the Client and Lexunity.

Documents may be supplied in commonly used electronic formats such as PDF, DOC/DOCX or another appropriate format.

The Client should review the document promptly after receipt and notify Lexunity of any factual errors or omissions.

6. DELIVERY OF LEGAL NOTICES

Where Lexunity is engaged to prepare or send a legal notice, delivery may occur by one or more legally appropriate methods, depending upon the engagement and circumstances.

These may include:

  • Email;
  • Registered post;
  • Speed post;
  • Courier;
  • Electronic communication;
  • Personal delivery;
  • Advocate-to-advocate communication; or
  • Other legally permissible modes.

Where the Client specifically engages Lexunity only for drafting a notice, the responsibility for dispatching or serving the notice may remain with the Client unless dispatch/service is expressly included in the agreed scope.

7. COURT AND GOVERNMENT FILINGS

For matters involving courts, tribunals, government departments or regulatory authorities, delivery/service may occur through the applicable official filing or procedural mechanism.

Lexunity may provide the Client with:

  • Filing information;
  • Acknowledgement/receipt;
  • Filing number;
  • Case number;
  • Copies of documents;
  • Orders; or
  • Other relevant records,

where such documents are available and fall within the agreed scope of services.

The timing of court or government processing is outside Lexunity's control.

8. PHYSICAL DOCUMENT DELIVERY

Where physical delivery of documents is specifically required or included in the agreed scope, Lexunity may arrange delivery through:

  • Registered post;
  • Speed post;
  • Courier;
  • Local delivery service; or
  • Another appropriate delivery provider.

The Client may be responsible for applicable delivery, courier, postage or transportation charges unless expressly included in the professional fee.

9. SHIPPING/DELIVERY ADDRESS

Where physical delivery is required, the Client shall provide a complete and accurate delivery address.

The Client is responsible for ensuring that the address contains sufficient information, including where applicable:

  • Name of recipient;
  • House/flat/office number;
  • Street/locality;
  • City;
  • State;
  • PIN code;
  • Contact number; and
  • Any other information required by the delivery provider.

Lexunity shall not be responsible for delays or failed delivery resulting from an incorrect, incomplete or outdated address provided by the Client.

10. DELIVERY TIMEFRAMES

Legal service delivery timelines depend upon the nature of the service.

Indicative timelines may vary depending upon:

  • Complexity of the matter;
  • Documents provided by the Client;
  • Client's responsiveness;
  • Urgency of the matter;
  • Legal research required;
  • Court or authority schedules;
  • Filing requirements;
  • Third-party service providers;
  • Government processing; and
  • Other circumstances outside Lexunity's reasonable control.

Any delivery timeframe communicated by Lexunity shall generally be treated as an estimated timeframe unless expressly confirmed as a fixed deadline in writing.

11. CLIENT'S RESPONSIBILITY FOR DOCUMENTS

The Client shall provide all documents and information reasonably required for the relevant legal service.

Delays in service delivery may occur if the Client:

  • Fails to provide required documents;
  • Provides incomplete documents;
  • Provides incorrect information;
  • Delays responding to queries;
  • Fails to attend a required consultation;
  • Fails to provide necessary instructions; or
  • Changes instructions after work has commenced.

Lexunity shall not be responsible for delays caused by such circumstances.

12. URGENT LEGAL SERVICES

Certain legal services, particularly:

  • Bail matters;
  • Criminal matters;
  • NDPS matters;
  • Arrest-related matters;
  • Court matters;
  • Time-sensitive legal notices; and
  • Matters involving statutory deadlines,

may require immediate action.

Clients should clearly communicate the urgency of their matter when booking or contacting Lexunity.

Lexunity shall make reasonable professional efforts to respond to urgent matters, subject to lawyer availability, jurisdiction, applicable law and the circumstances of the matter.

Urgency does not guarantee a particular legal outcome or court order.

13. PHYSICAL SHIPPING CHARGES

Where physical documents are required to be shipped, the applicable postage, courier or delivery charge may be:

  • Included in the agreed professional fee;
  • Charged separately; or
  • Reimbursed by the Client,

depending upon the specific engagement.

The Client shall be informed of any separately payable delivery charge where reasonably practicable before dispatch.

14. FAILED OR RETURNED DELIVERY

If a physical document is returned because of:

  • Incorrect address;
  • Incomplete address;
  • Recipient unavailable;
  • Refusal to accept delivery;
  • Incorrect contact information;
  • Failure to collect the package; or
  • Other circumstances attributable to the Client,

any additional delivery or re-dispatch expense may be payable by the Client.

Lexunity may contact the Client to obtain corrected delivery information.

15. DELAYED DELIVERY

Lexunity shall make reasonable efforts to ensure that physical documents are dispatched appropriately.

However, delivery may be delayed due to circumstances beyond the Firm's reasonable control, including:

  • Postal delays;
  • Courier delays;
  • Transportation disruptions;
  • Weather;
  • Natural disasters;
  • Strikes;
  • Government restrictions;
  • Address verification;
  • Security restrictions;
  • Technical failures; or
  • Other force majeure events.

Such delays shall not automatically constitute a failure to provide the underlying legal service.

16. DIGITAL DELIVERY FAILURE

Where a digital document cannot be delivered because of:

  • Incorrect email address;
  • Incorrect mobile number;
  • Blocked email;
  • Full mailbox;
  • Messaging-platform restrictions;
  • Internet connectivity;
  • File-size limitations;
  • Technical failures; or
  • Other circumstances attributable to the Client,

Lexunity may request alternative contact or delivery information.

The Client should promptly inform Lexunity if an expected document has not been received.

17. DOCUMENT SECURITY

Legal documents may contain confidential or sensitive information.

Clients should exercise reasonable care when:

  • Downloading documents;
  • Forwarding documents;
  • Storing documents;
  • Sharing documents;
  • Using public computers;
  • Using shared email accounts; or
  • Using third-party messaging applications.

Lexunity shall handle Client information in accordance with its Privacy Policy, applicable law and professional confidentiality obligations.

18. THIRD-PARTY DELIVERY SERVICES

Where a third-party courier, postal service, filing agency, payment service provider, document service or other third party is used, delivery may be subject to that provider's own terms and operational limitations.

Lexunity shall not be responsible for delays or failures caused solely by such third parties, except to the extent attributable to Lexunity's own acts or omissions.

19. NO DELIVERY OF ILLEGAL OR PROHIBITED MATERIALS

Lexunity shall not knowingly use its Website or delivery services to send, transport or distribute unlawful materials.

Legal documents shall be prepared and delivered only for legitimate legal and professional purposes and in accordance with applicable law and professional obligations.

20. SERVICE COMPLETION

Depending upon the service purchased, the service may be considered delivered or completed when:

  • A consultation has been provided;
  • Legal advice has been communicated;
  • A requested draft has been prepared and delivered;
  • A legal notice has been prepared or dispatched, where included;
  • A filing has been completed, where included;
  • A professional appearance has been undertaken, where applicable; or
  • The agreed scope of professional work has otherwise been completed.

Completion of a service does not guarantee any particular judicial, governmental or legal outcome.

21. NO GUARANTEE OF COURT OR GOVERNMENT PROCESSING TIME

Lexunity cannot guarantee the time required by:

  • Courts;
  • Tribunals;
  • Police authorities;
  • Government departments;
  • Registrars;
  • Regulatory authorities;
  • Postal services;
  • Courier companies; or
  • Other third parties.

Any delay caused by such authorities or service providers shall not automatically entitle the Client to a refund where Lexunity has performed the agreed professional services.

22. RELATIONSHIP WITH REFUND POLICY

Service delivery under this Policy shall be considered separately from cancellation and refund eligibility.

The fact that a service is delivered electronically or through professional work rather than physical shipping does not by itself create a right to a refund.

Refunds shall be governed by Lexunity's Cancellation, Rescheduling & Refund Policy and any specific written engagement terms agreed with the Client.

23. CONTACT FOR DELIVERY-RELATED QUERIES

For questions relating to appointment delivery, digital documents, physical document delivery or service status, please contact:

LEXUNITY LEGAL SERVICES LLP

Email: LEXUNITYLEGALSERVICES@GMAIL.COM

Contact: 8448446775 / 7678415706

Address:

Plot No. 9 & 10, Block A-3,
Razapur Khurd, West Delhi,
New Delhi – 110059, India.

24. POLICY MODIFICATION

Lexunity reserves the right to amend, modify or update this Service Delivery & Shipping Policy from time to time.

The updated version shall be published on www.lexunity.in with the revised “Last Updated” date.

The Policy applicable to a particular transaction shall generally be the version in force at the time of booking or payment, subject to applicable law and specific engagement terms.

25. GOVERNING LAW

This Policy shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes relating to this Policy shall be subject to the jurisdiction of the competent courts at New Delhi, India.

26. SEVERABILITY

If any provision of this Policy is found to be invalid, unlawful or unenforceable, such provision shall be modified or severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

27. CLIENT ACKNOWLEDGEMENT

By booking or purchasing legal services through Lexunity, the Client acknowledges that:

✓ I understand that Lexunity primarily provides professional legal services rather than physical products.

✓ I understand that most legal services and documents may be delivered electronically.

✓ I understand that physical delivery, where required, may be subject to additional delivery or courier charges.

✓ I understand that delivery timelines may vary depending upon the nature and complexity of the legal matter.

✓ I understand that court, government, postal and third-party processing times are outside Lexunity's direct control.

✓ I agree to provide accurate contact and delivery information where physical or electronic delivery is required.

✓ I understand that service delivery does not constitute a guarantee of any particular legal or judicial outcome.

✓ I agree to this Service Delivery & Shipping Policy.

CONTACT INFORMATION

LEXUNITY LEGAL SERVICES LLP

Website: www.lexunity.in

Email: LEXUNITYLEGALSERVICES@GMAIL.COM

Contact: 8448446775 / 7678415706

Registered/Correspondence Address:

Plot No. 9 & 10, Block A-3,
Razapur Khurd, West Delhi,
New Delhi – 110059, India.

© 2025 LEXUNITY LEGAL SERVICES LLP. All Rights Reserved.